TERMS AND CONDITIONS
This Service Contract is a contract between You, the Service Contract holder and Us, Retailer (hereafter called the "Company"). Your original invoice. the information provided by You and this Service Contract, form the contract between You and Us.
In consideration of the Service Contract fee paid by You, We will provide the cost of repair for the Covered Breakdown of Your Domestic Electrical/ Electronic Product as mentioned in the contract, during the period of Service Contract, subject to the terms, conditions, exceptions and limitations contained herein or endorsed hereupon in future.
SERVICE CONTRACT BENEFITS:
Mechanical and electrical breakdown to the extent provided by the Manufacturer's Warranty For Domestic Electrical] Electronic Products manufactured in India or is legally imported in India and sold through Official Channels supported by an invoice and Manufacturers Warranty/ Guarantee. The Lotus Care Plus Programme cover commences on expiration of the Manufacturer's Warranty/ Guarantee period and is for the period mentioned in the "Service Contract Details" section of the Service Contract. Any Product failure arising before the commencement of the Service Contract period, i.e., during the Manufacturer's Warranty/ Guarantee period or after the expiration of the Service period will not be covered by this Service Contract.
This Service Contract covers specific models of Domestic Electrical] Electronic Products such as Colour Televisions, Washing Machines, Refrigerators, Music Systems, Air Conditioners, Microwave Ovens and any other Product that we include from time to time.
WHAT WE COVER:
The Company will organize for repair to Normal Operating Condition. or replace at our discretion a covered Electrical/ Electronic Product. after it has suffered a Covered Breakdown during Normal Use. This Service Contract covers the cost of Parts and Labour for all Products on a Carry-in basis and Call-out charges for In-home service (where applicable) on certain non-portable Products. You will be advised which coverage is provided when You report the failure/ claim. Original supplied remote controls, if covered and shown in the certificate, are covered as above on a carry-in basis only.
If a repair will cost more than the purchase price of a replacement, we have the right to replace the Product with a new equivalent model with similar specification, not to exceed the original purchase price you paid for the Product. Should a replacement model not be available, You will be given a monetary refund, this coverage under the Service Contract will prematurely terminate with no refund of fee and the original Product becomes our property.
We are not responsible for any consequential or incidental damages arising from the use or loss of the Product. Your statutory rig hts.are unaffected.
This Contract is valid only in India on products which are purchased and repaired within India.
CONDITIONS OF COVER:
This Service Contract may only be purchased within 30 days of delivery of a Covered Product and is only valid if:
WHAT IS NOT COVERED:
HOW TO CLAIM:
If Your Covered Product does not work:
IMPORTANT CONDITIONS RELATED TO CLAIMS:
a. We may cancel the Contract at any time by giving You 15 days notice in writing to Your last known address. You will be eligible for a pro-rata refund of the fee you paid.
d. In the event of theft, fraud, sale or return of the Product to Us, we will cancel this Service Contract with no refund.
LIMITATION OF LIABILITY:
Per Repair- Our liability for any one repair shall in no event exceed the lower of either the original purpose pnce paid for the applicable Product or the retail price of the model of a similar specification and like functionality. at the time of said repair.
Aggregate - The total of all benefits paid or payable during the Service Contract Certificate period towards any particular Product holding a Service Contract Certificate covered under this Policy shall not exceed the lower of either the original purchase price paid for the applicable Product or the retail price of the model of similar specification and like functionality.
Domestic Electrical! Electronic Products: Includes Products such as Colour Televisions, Washing Machines. Refrigerators. Music Systems. Air Conditioners. Microwave Ovens or any other Product that may be included from time to time.
Product/ Products: The Products should be for domestic & personal use only and not to be used for commercial, rental or profit generation purposes excluding computing products for small officeihome office use.
Official Channels: Manufacturer, Manufacturer's subsidiary company, Authorized dealer] Distributor appointed by the Manufacturer or its subsidiary located within India. Normal Operating Condition: Ability of the Product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective Manufacturer's specifications.
Normal Use: Use of the Product in accordance with the Manufacturers guidelines for Product usage including but not limited to regular maintenance and upkeep of the Product, usage of specified protection devices such as voltage stabilizer.
Breakdown: Means the mechanical and/or electrical defects and/ or failure of a Product that cause it to not function in its intended manner.
Covered Breakdown: Breakdown covered by the Manufacturer's Warranty/ Guarantee during the Manufacturer's Warranty/ Guarantee period. The Covered Breakdown will vary for each Product in accordance with the Manufacturer's Warranty/ Guarantee for the said Product.
Carry-in Basis: The Product has to be carried/ transported to the designated repair centre by You at Your cost.
In-home Basis: The repair technician will visit the premises where the Product has been installed to provide the repair service.
Call-out Charges: Charge payable to arrange for the repair technician to visit the premises where the Product has been installed.
Manufacturer's Warranty! Guarantee: The original warranty/ Guarantee given by the respective Manufacty rer in respect of a Product.
Manufacturer's Warranty! Guarantee Period: The uninterrupted period of the Manufacturer's WarrantylGuarantee cover as stated on the original official Manufacturer's Warranty] Guarantee certificate or publication.
We, Us, Our, Retailer: Lotus (Unit of CPR Distributors Pvt. Ltd.), with an office (Regd. Office) located at 13. Sneh Nagar Main Road, Indore.
You, Your: The Service Contract holder.