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In case the Product is found having certain defects (physical) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than 48hours from the date of delivery of the Product (which do not require any demo/installation) or 48hours from date of demo/installation (if manufacturing/working defect is discovered at the time of demo/installation for those Products which require demo/installation), by placing Exchange/ Replacement Request by registering a call on the Company’s Customer Service Centre at 091113 00400 or Write an e-mail to us on

In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.

In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Company will arrange pick up of the Product to be exchanged/ replaced. However, User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by Customer Service Centre while registering call for return/replacement.

In case a customer approaches after 48 hours of delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturers warranty terms.

Subject to the provisions as set out here in above, User hereby agrees and understands that Products can be returned by the User only by registering/ lodging a Return request by

Logging a call with Company’s Customer Care Centre by phone on 091113 00400 or;

Write an e-mail to us on –;

User can visit the Lotus store.

In case User opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.

Return Policy

If you want to cancel the order, please do so by calling at our call Centre 091113 00400 or visit the Lotus Store.

Once the product is delivered it cannot be returned however in case of any defect or damage in transit or where the product delivered is different from the product for which the order was placed, the User may by following requisite steps replace such product.

Company may in case of shortage of stocks or in any case it deems fit accept the products and choose to return the amount paid by the User. The remittance would be done via NEFT.

All eligible refunds shall be made directly to the customer’s account (with which purchase was made). In the case of cash/online payments, customer have to provide a/c details with aadhar card details to get the refund

The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.

In any of the above case lotus will first pick and check the product, then only the refund will be initiated. The refund will reflect in customer’s account within a week of pick up and review of the product.

No Warranty for Freebies

Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.

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